Privacy Policy

This is the privacy policy for Zero3D Engineering Pty Ltd ACN 665 299 123.

You can email us to discuss this policy at enquires sales@zero3d.au or write to us at 26 Randall Street, Slacks Creek QLD.

We are committed to our customers’ privacy and the proper use and security of their personal information. We comply with the Australian Privacy Principles. You can find out more above the Principles at https://www.oaic.gov.au/privacy/‌australian-privacy-principles/.

This Privacy Policy informs you how we treat personal information you provide to us. Your use of our website affirms your agreement to our Privacy Policy which may be updated from time to time without notice to you.

1. Kinds of Information

We may collect personal information, including names, residential addresses, postal addresses, email addresses, telephone numbers, product enquiries, product orders, credit/debt card details and other types.

2. Collection and Storage

We collect personal information provided by persons:

that visit our websites (see Item G “Cookies”) and social media accounts;
that contact us by phone, email, messaging or other means;
who subscribe to our email lists and social media accounts;
who provide us feedback (such as surveys and product reviews);
who participate in our marketing activities (such as promotions and competitions);
when they place orders and make payments; and
other methods

We may also collect through personal information through Google Analytics (see Item H).

When you provide us personal information, you are giving us your consent to collect and use that information in accordance with this policy.

You may choose not to provide us personal information, though if you do not you may be unable to complete orders or access our services and content.

3. Purposes

We collect personal information to process and fulfill our customers’ orders, to process returns and refunds, to help improve our products and services, to help improve our website and customer service, to advertise and promote ourselves, our products and our services (including direct marketing), to research use of our products and services, to carry out market research, to prepare reports on the use of our products and services, to better understand and communicate with individual customers and people who enquire with us and interact with our websites and social media accounts.

We also collect personal information for user accounts on our websites. These accounts make it easier for you to order goods and services from us and to keep track of your purchase history.

We do not sell or disclose personally identifying information with third parties. However, we may disclose such information with businesses that perform special functions for us like customer service consultants, web host companies, credit card companies, and similar specialists. In that case, we will only provide the information necessary for the special function and the business cannot use that information for any other purpose.

We also reserve the right to exercise our own judgment in disclosing personally identifying information to comply with lawful requests, laws and regulations, government requests or in special cases (such as identity theft protection).

4. Direct Marketing

Direct marketing is the use of personal information to advertise directly to a person. It includes phone calls, text messages, emails, letters and any other communication sent to specific persons. It also includes targeted online advertising (like the advertising made possible with Google Analytics).

The goal of our direct marketing is to provide non-intrusive and useful messages to people who want them. We will not provide your personal information to third party marketers, unless those marketers are providing specialised services for us (mainly promoting our goods and services).

If you use one of our websites without blocking our cookies, we may obtain personal information about you. We may use that information to advertise to you. By using our website without blocking cookies, you consent to us doing so.

If you provide us your email address, we may use that address to place you on one or more of our e-mail lists for newsletters, information, advertisements and promotions. By providing us your email address, you consent to us doing so.

If we obtain your personal information that can be used for direct marketing from anyone other than you, and we would like to market directly to you, we will contact you and get your consent before doing so.

If you do not want us to contact you regarding our goods and services, you can tell us at any time by emailing us at enquires at sales@zero3d.au or writing to us at 26 Randall Street, Slacks Creek QLD 4007.

We will promptly take reasonable steps to exclude you from our direct marketing.

For our email lists, you can opt-out at any time by clicking the “Unsubscribe” link at the bottom of any email we have sent you under that list.

5. Access and Correction

At any time, you can access the personal information we hold about you by emailing us at enquires at sales@zero3d.au or writing to us at 26 Randall Street, Slacks Creek QLD 4007. We will promptly provide you with a copy of your information.

If any personal information about you that we hold is out-of-date or incorrect, at any time you can correct that information by emailing or writing to us using the details above. We will take reasonable steps to promptly correct your information.

At any time, you can request that we delete any personal information about you that we hold by emailing or writing to us using the details above. We will take reasonable steps to promptly delete your information (and have any third parties to whom we have provided your information delete your information).

6. Complaints

If you have a concern or complaint about the personal information we hold about you, or you think we may have breached any of the Australian Privacy Principles, you can contact us at any time by emailing us at sales@zero3d.au or writing to us at 26 Randall Street, Slacks Creek QLD 4007.

We will reply within 30 days. If we are in breach of the Australian Privacy Principals, or we think there is something we can do better, we will promptly take reasonable steps to rectify the issue. If we decide not to take action, we will explain our reasons to you.

You can find out more information about how to make a complaint here: https://www.oaic.gov.au/‌privacy/privacy-complaints/complain-to-an-organisation‌-or-agency/. If we do not respond within 30 days, or you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/.

7. Overseas Recipients

We do not ordinarily disclose your personal information to overseas recipients. However, from time to time we may disclose your personal information to overseas businesses that perform special functions for us. For example, we may use a web service provider with facilities in another country. In that case, your personal information may be stored overseas.

We will take reasonable steps to ensure that all overseas recipients of your personal information comply with the Australian Privacy Principles.

If we do provide personal information to overseas businesses, the most likely country of recipients of the information is the USA.

As mentioned below, we use Google Analytics (see Item H). That is operated by Google, a company based in the USA. If Google Analytics obtains information about you when you use our websites, that information may be stored in the USA or another country.

8. Cookies

We use “cookies”: small text files stored on your device that record details of your interactions with our websites. You can set your browser to alert you to cookies and choose whether to accept or reject them. You may still use our websites if you choose not to accept cookies and even if accepted you can delete cookies at any time. If you do not accept cookies or delete cookies, you may be unable to complete orders or use parts of our website.